How do I sign up for Stripe?

Fee discount for nonprofit organizations

Stripe offers a discounted processing fee for qualifying nonprofit organizations. Stripe's custom charity pricing structure is only applicable for organizations accepting donations (e.g. not selling products or tickets), and by receiving these discounted rates, your organization will be agreeing to primarily use your Stripe account for this purpose.

If your organization has nonprofit status and will be processing 80% or more of donation payments on Stripe, email nonprofit@stripe.com with the following information:

• Your EIN, or a letter from the IRS designating your 501(c)(3) status

• Confirmation of the primary email address associated with your Stripe account

• Confirmation that greater than 80% of your payment volume will be tax-deductible donations.

  • Some examples of non-eligible donations include membership fees, tuition payments, ticket sales, registration fees, and auction payments.

For more information on how to apply for vega users click here

What is the process and how long will it take?

In most applications, the account approval process is nearly instantaneous and you will be able to accept payments right away. If Stripe needs more information about your business or expects a longer delay in approving your account, they will reach out to you immediately. Businesses on Stripe’s Restricted Business List commonly experience longer processing delays. If you are running a business that has trouble accepting payments online, we recommend reviewing Stripe’s Restricted Business documentation. If you’re not sure if your business falls into the categories listed here, reach out to Stripe Support.

What information and documents do I need to sign up for Stripe?

To sign up for a Stripe account, you’ll need an email address and password. To activate your account, Stripe needs details about your business, including your business website, and about you. Common follow-up requirements include photo identification documents and address verification. For a full list of requirements, see Stripe’s Required verification information.

How do I contact Stripe?

Contact Stripe’s support team through your Stripe Dashboard. Stripe can respond quickest if you use the following guidelines:

• Log into Stripe first, then submit a request at contact support. Logging in ensures that Stripe knows which account you’re inquiring about, It also shows Stripe that you’re an authenticated user of the account.

• Include formatted IDs to help us solve your issue as quickly as possible. If your inquiry is regarding a specific card, please include as much information about the card as possible, such as the expiration date, last 4 digits of the card number, and the card brand. However, please never share or send a full card number or CVC. We do recommend including pertinent IDs such as:

  • Customer Name: Johnny Example
  • Customer Email: johnny@example.com
  • Any other relevant Stripe IDs:
    • Charges begin ch_*** or py_***
    • Transfers begin tr_***