Why duplicate Contacts

When you import contacts, Vega will match on: First name + Last name + Email address - if any of these are different, Vega will create a new record. Where no First or Last name is supplied, Vega will match on email address alone. For further details regarding import data, refer to the following link Data Import Criteria. 

In other note when it comes to donations for new and existing contacts, Vega logs all website transactions under the Website Payment Log which you can access by going to Money - Website Payment Log - From/to Dates - Generate report. The relationship server will regularly check for items on the website payment log and attempt to match them with existing contacts before creating new ones. The matching algorithm uses weighted scores for each of the form fields provided including first name, last name, email, contact numbers and address. Greater emphasis is given to email however it is not always a complete match. 

In some instance, Vega is not confident that a Contact matches any existing contact and create new records.


Merge Duplicate Contacts

You can merge contacts using the Merge People utility under Admin. The ID you enter in the first Search By ID - To Person located at the top is the contact you wish to keep and the ID Search By ID - From Person is the contact that will be merged accordingly. 

 

You can also run a report of possible duplicates from Contacts - Vega Query - Search - All contacts with duplicates. 

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