Stripe Payments

What will my supporters see on their credit card or bank statement? Can I set my statement descriptor?

You can set a static statement descriptor or the shortened descriptor (prefix) in the Stripe Dashboard. This value then appears on all customer statements for charges or payments. To learn more, see Statement descriptors.

How do I issue a refund?

Stripe offers you the ability to refund a customer charge, be it in full or a partial amount of the original charge. Learn how to issue a refund from your Stripe Dashboard, how long refunds can take to reach your customers, what to do if a refund is not received as expected, at Stripe’s refunds support page.

What is a reserve and why do I have it?

Reserved funds are used to prevent negative balances due to disputes and refunds. Most reserves Stripe places are temporary. There are a number of reasons that Stripe might place a reserve on an account. To learn more about some of the most common reasons for reserves, see Stripe reserving funds.

How do I see my reporting?

In addition to the reports offered by Stripe.com, Stripe offers many reports in the Stripe Dashboard. To learn, see Stripe reserving funds.