Recurring Payment Settings

Recurring Payment Settings allow you to control how Vega manages recurring payment schedules when payments succeed or fail.

These settings determine:

• how many times a failed payment should be retried
• how long Vega waits before retrying a payment
• what happens after a successful retry
• what happens if all retry attempts fail
• how recurring payment batches are created
• how automatically generated recurring payments are processed

Example common configurations

• Retry 3 times, wait 7 days between retries, Continue on Schedule after a successful retry, Suspend Recurrence after all retries fail.
• Organisations that don't retry failed payments: Select Continue on Schedule under On Payment Failure.

You can access these settings by navigating to:

Admin > Financial Settings > Recurring Payment Settings

On Payment Failure

Choose how Vega should respond when a recurring payment cannot be processed.

There are two available options:

1. Set Retry Schedule

Selecting Set Retry Schedule allows Vega to automatically retry failed payments according to the settings you configure below.

Number of Payment Failures

Specify how many retry attempts Vega should make before applying the On Retry Failure setting.

Days Before Retry

Enter the number of days Vega should wait before each retry attempt.

Note: The same retry interval is applied to all recurring payment schedules, regardless of whether they are weekly, monthly, quarterly, or another frequency.

2. Continue on Schedule

The recurring payment continues based on its original schedule.

For example:

• Monthly payment due: 15 January
• Retry succeeds: 5 February
• Next payment due: 15 February

The successful retry does not change the original payment schedule.

Recommended for: Organisations that want donors to remain on their original payment schedule.

Set Schedule to Next Iteration

The recurring payment schedule is recalculated based on when the successful retry occurred.

If the successful retry falls within the same payment period as the next scheduled payment, Vega skips that payment and schedules the following one instead.

For example:

Tip: This option helps avoid collecting two payments very close together after a successful retry.

On Retry Failure

This setting determines what happens once the maximum number of retry attempts has been reached without a successful payment.

Choose one of the following options.

Suspend Recurrence

The recurring payment status changes to Payment Suspended and no further payment attempts will be made.

Suspended recurrences can be found under:

Money > Recurring Payments > Suspended

Close Recurrence

The recurring payment status changes to Payment Closed and no further payment attempts will be made.

Closed recurrences can be found under:

Money > Recurring Payments > Closed

Continue on Schedule

Vega skips the failed payment and schedules the next payment according to the recurring payment frequency.

The recurring payment remains Open.

Tip: Choose this option if you do not want failed payments to interrupt the ongoing recurring payment schedule.

Continue on Schedule (No Retry)

If Continue on Schedule is selected under On Payment Failure, Vega will attempt to process each recurring payment only once.

Regardless of whether the payment succeeds or fails, the next payment date will be calculated using the recurring payment frequency.

No retry attempts will be made.

Recurring Frequency

Recurring Frequency drop-down allows you to configure different retry schedules and payment failure behaviour for individual recurring payment frequencies.

Rather than applying the same retry settings to every recurring payment, you can customise how Vega handles payment failures based on the recurrence frequency (for example, Weekly, Monthly, or Annually).

This provides greater flexibility, allowing your organisation to tailor retry schedules to suit different payment types or donor preferences.

Example: You may choose to retry Weekly recurring payments after 3 days, while Monthly recurring payments are retried after 7 days.

Note: If Recurring Frequency Settings are configured, these settings will override the standard recurring payment retry settings for the applicable payment frequencies.

Recurring Payment Batch Creation Frequency

Recurring payments are automatically grouped into payment batches based on their Pay Type and processing date (for example, Credit Card 1120).

Select how often Vega should create new batches:

• Daily
• Weekly
• Fortnightly
• Monthly

Recurring Payment Auto Generate Payments

When enabled, Vega can automatically generate payments for recurring schedules that do not have a stored credit card.

This is useful for recurring payments received by:

• cash
• direct bank deposit
• alternative payment gateways
• imported accounting transactions

Payments are created according to each recurring schedule and assigned the default payment status configured below.

Note: This setting is commonly used when recurring payments are managed outside of Vega but you still want Vega to record the payments automatically.

Recurring Payment Auto Payment Default Status

Choose the default status assigned to payments created by the Recurring Payment Auto Generate Payments setting.

If no status is selected, payments default to Payment Successful.

You may instead choose Pending or Incomplete if payments are later imported from Xero or MYOB.

When imported, matching payments are updated to Payment Successful, while any payments that are not matched remain in their original status.

Tip: Using Pending or Incomplete can make it easier to identify recurring payments that have not yet been reconciled.

Saving your changes

After updating your recurring payment settings, click Save Changes to apply the new configuration.

Tip: Consider testing your retry settings on a sample recurring payment before applying them to your production environment.

“Some content in this article may have been developed with the assistance of AI tools and reviewed by staff.”