Vega Forms: Acknowledgements and thank-you pages – Vega

This article covers the emails sent after someone submits a form, and what they see on screen once they've submitted.

The emails use the same Vega documents (templates) as the rest of Vega. Create or edit the wording in the Vega dashboard, then choose the document here.

Where emails are set

Where	What's there
A section's Emails tab	The documents that section sends, e.g. the Payment section's donation acknowledgements. The tab only appears on sections that send something
Form settings → All emails	The emails for the whole form (below), and a list of every email the form can send, by section, with the document chosen. Change opens that section's Emails tab

Emails for the whole form

Setting	What it does
From email	The address the form's emails come from. Leave blank to use the default
Notify staff	Sends a staff notification when the form is submitted
Send to	Who gets the staff notification. Separate several addresses with commas
Staff notification document	The notification's template
By reason for contact	Only when a Comments section asks for a reason for contact: a notification for each reason, sent to its own addresses in place of the main one

Which email is sent

Vega picks the right email based on what was submitted.

Section's Emails tab	Documents
Donation amount or Payment	One-off donation acknowledgement, Recurring donation acknowledgement, Pledge acknowledgement
Membership	New membership (also sent when a more specific one below isn't chosen), Membership + donation, Membership renewal, Renewal + donation, Gift membership, Gift membership + donation
Tickets	Ticket email, Attendee acknowledgement, Event donation receipt, Default acknowledgement
Contact details, Comments (on a contact form) or Unsubscribe	Default acknowledgement

Only the documents a form can actually send are shown: no recurring acknowledgement without a regular frequency, no pledge one without pledges, no renewal or gift documents unless the Membership section asks.

Memberships

The membership documents are used whenever a membership is chosen, on any form with a Membership section: Membership, Registration or Donation.
A new membership gets the New membership document, however it's billed (monthly, annually or once).
On a form with a membership, the donation is acknowledged with the membership (Membership + donation, Renewal + donation…). So the Payment section's Emails tab doesn't offer the one-off or recurring donation documents there, only the pledge acknowledgement if pledges are on.
A gift membership document is only used when the buyer actually ticks the gift box and gives the recipient's details.

Documents chosen by rules

Pathway rules and designations can choose a different acknowledgement for particular payments. A section's Emails tab lists the rules that do, under Set by rules (for example Gold memberships, renewals → Gold renewal letter), with a Change in Vega setup link. They're listed in All emails too, marked Rule. See Routing payments with pathways.

Emails are only sent once Vega has a real, completed submission. For card payments, that means once the payment has gone through.

What people see after submitting

Set this under Form settings → Settings → After submitting. Choose one, and only its setting shows:

Choice	What people see
Show a message	A short message with a tick, in place of the form's questions, e.g. Thank you for your submission.
Show a Vega document	A thank-you document on screen, which can include details from the submission (below)
Go to a web page	Another page, opened after submitting (see below)

Until a document is chosen or a web page entered, the message shows. Switching to another choice clears the one before, so what you see is what the form does.

Web pages on other websites

For security, forms only open pages on the forms site itself automatically. If the web page is on another website, such as your own thank-you page, people stay on the form and see the thank-you message, with a note: For your security, this form does not automatically redirect to external websites. This is deliberate.

Thank-you documents and merge tags

A thank-you document can include details from the submission. Hover over the ⓘ for the list:

Merge tag	Shows
#Salutation#, #FirstName#, #LastName#, #AccountName#, #EmailAddress#	The person's details
#DonationAmount#, #MembershipAmount#, #TotalAmount#, #Frequency#	What they paid
#MembershipType#	The membership they chose
#TicketQty#, #TicketSummary#	Their tickets
#OrgName#, #LogoPath#	Your organisation's name and logo
#Date#	Today's date

Receipt numbers and signatures can't be used on the thank-you screen, because they're only known once Vega has processed the payment.

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