These four form types don't take payment. People fill them in and their details and answers go to Vega.
Contact forms
A Contact form starts with:
- Contact details
- a Contact us Comments section, with a required subject and message
- Consent
Its button starts as Send message.
What the person writes is saved as a note on their contact in Vega. You choose the note type in the Comments section. See Collecting contact information and answers for every Comments setting, including Reason for contact.
Notifying staff
- To send the person an acknowledgement, choose it on the Comments or Contact details section's Emails tab.
- To notify staff, go to Form settings → All emails, tick Notify staff, and choose the addresses to Send to (separate several with commas) and a staff notification document.
If the form asks for a reason for contact, each reason can send its own notification to its own addresses (under By reason for contact in the same place), for example Volunteering enquiries to your volunteer coordinator. A reason left blank uses the form's main staff notification.
Unsubscribe forms
An Unsubscribe form lets people leave your mailing lists. Its button reads Unsubscribe. It's designed to be opened from the unsubscribe link in your emails, which tells the form who the person is. Opened without that link, it shows: To unsubscribe, please use the unsubscribe link in one of our emails.
Settings
| Setting | What it does |
|---|---|
| Offer "Unsubscribe from all communications" | Gives the person a tick box to stop all mail |
| Mail status reason it sets | Required when the option is offered. Any of your organisation's mail status reasons in Vega |
| Contact status it sets | Optional. One of your organisation's contact (entity) statuses in Vega, or leave the contact's status as it is |
Both lists show every reason or status your organisation uses, marked with its kind in Vega, e.g. No (Their Choice) – Inactive. Inactive ones are listed first, as an unsubscribe usually wants one of those. You can type in a list to search it, for example inactive.
What happens when someone unsubscribes from all
When someone ticks Unsubscribe from all communications, Vega replaces their mail status reason with the one you chose, and their contact status too if you chose one. Their flags follow the kind of what you chose, the same way they do when you change them on the contact in the Vega dashboard:
| You chose | An Inactive one | An Active one | One with no kind set in Vega |
|---|---|---|---|
| Mail status reason | OK to mail is turned off | OK to mail is turned on | OK to mail is left as it is |
| Contact status | The contact is made inactive | The contact is made active | Whether the contact is active is left as it is |
Under each list, the builder says what the one you've chosen will do. Usually you'd choose an Inactive mail status reason, so that unsubscribing stops the mail.
If they don't tick it, only their comments and any other answers are saved.
To ask why they're leaving, add a Custom attributes section, for example a list of reasons.
If your organisation has no mail status reasons, add one in Vega first, or stop offering the option.
Petition forms
A Petition form starts with Contact details and Consent, and its button reads Sign the petition. Each submission is a signature. Add a Custom attributes section to ask anything else, such as a postcode or a reason for signing.
Survey forms
A Survey form starts with Contact details, a Survey questions section and Consent, and its button reads Send my answers. Survey questions is a Custom attributes section. Add your questions there, and add more Custom attributes sections (each with its own heading) to group questions.
Answers are saved against the person's contact in Vega. See Collecting contact information and answers for how to set up each question.
Adding comments to any form
You don't need a Contact form to take comments. A Comments section can be added to any form, as many times as you like. Each one is saved as its own note.
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