Close or Suspend Recurring Payment

Close Or Suspend Recurring Payments  

You may close a Recurring Payment or suspend it by entering the supporter record, searchable from your Dashboard –

• Click on the ‘Payments & Recurring’ tab
• The top part of the page shows the supporter’s recurring payments and the details associated with it
• The Status of the recurring payment will show as ‘Payment Open’
• Click this line to open the recurring payment
• In the section ‘Recurrence Details’ the status will again show as ‘Payment Open’
• To close this, select from the drop-down menu either ‘Payment Closed’ or ‘Payment Suspended’
• Click off the ‘Until Further Notice’ box and enter the date the recurring payment will end
• The recurring payment will now be closed or suspended from this date

CLICK SAVE BEFORE YOU EXIT SUPPORTER RECORD