Manage Active & Suspended Recurring Payments

Manage Active And Suspended Recurring Payments

You can view and manage all your active and suspended recurring payments in Vega by clicking on the Money section, then click ‘Recurring Payments’ button

Active Recurring Payments

• At the top right-hand of the screen, you can see a ‘Current’ tab which shows all your active recurring payments by frequency, payment type, amount due and next payment due date
• You can view specific payment periods by selecting the ‘payment from’ and ‘payment to’ dates, click refresh button
• You can print this report or export to Excel by clicking on the printer icon in top right of screen

Suspended Recurring Payments

• At the top right-hand of the screen, you can see a ‘Suspended’ tab which shows your recurring payments (credit cards only) that have not been successfully processed via Vega Finance Server
• Example reasons for suspended recurring payments include:

Insufficient funds, Inaccurate card details, Expired card details, Unauthorised (e.g. overseas)         (Check specific error codes with your payment gateway)

• You can setup the number of payment attempts you would like Vega Finance Server to try before recurring payments show as ‘Suspended’ as well as the number of days before Next Retry from Admin - $Financial Settings under the Recurring Payment Settings - Number of retries (before a credit card recurring payment is suspended) - Number of days before next retry
• You can either Reactivate a Suspended Recurring Payment and the Vega Finance Server will re-attempt another payment cycle (number of attempts as set up above), or you may contact your donor by email or telephone to clarify their credit card details and reactivate
• You can view specific payment periods by selecting the ‘payment from’ and ‘payment to’ dates, click refresh button
• You can print this report or export to Excel by clicking on the printer icon in top right of screen