Meet Fin!

In the first stage of a comprehensive roll out of AI technology, Vega is introducing an Agentic agent to offer front line support.  Agentic agents offer human like engagement as they learn and they not only respond to prompts and answer questions they can decide what to do next and take actions.

We will be monitoring the responses to assist where needed and will continue to train the AI agent - it will become more intelligent the more it learns.

We welcome any feedback on how the Agent is performing – there is no charge for using it but normal support charges apply if you escalate to a staff member.

Pop up chat will be available in the Vega application and other AI services will include replying  to emails and resolving support tickets.

 We hope this will really help in terms of responsiveness and utilisation of all aspects of the platform.