Raffle Ticket Acknowledgements

If you have not yet set up your raffle campaign, please complete this first.

Once your raffle campaign action has been configured, you will need to set up the documents and workflows used to acknowledge raffle ticket purchases.

Note: If you have opted to include Vega Support configuring your raffle, these settings will be configured for you.

Ticket Purchases and Acknowledgements

Raffle tickets can be purchased through different channels, such as the Vega raffle widget, over the phone, or by mail. All ticket purchases must be recorded in Vega so that the tickets can be allocated and entered into the raffle draw.

For online raffle sales, we recommend using the Vega raffle widget. This allows the purchase, payment and ticket allocation to be recorded in Vega and provides an opportunity to automatically acknowledge the purchaser.

Regardless of how a ticket is purchased, the purchaser should receive a record confirming their transaction and ticket number(s).

Important: Raffle ticket requirements vary depending on your licence. You are responsible for ensuring that the required information is provided to purchasers and included on your raffle tickets.

Raffle Ticket Document

The Raffle Ticket Fulfillment Template provides a starting point for creating your raffle ticket receipt.

Use this template to create a document containing the details relevant to your specific raffle campaign. The document is designed to be sent by email following an online raffle purchase and includes the ticket information required to confirm the purchaser's entry.

The #TicketNos# merge tag is included in the template by default. Additional raffle ticket merge tags are available if required:

• #DistributionSummary#
• #TicketSummary#
• #TicketDescription#
• #TicketQty#
• #TicketPrice#

You can edit the template to include any additional information required for your raffle.

Terms and Conditions

The Event Ticket Terms and Conditions NZ template provides a starting point for the information that should be provided to purchasers at the time of sale.

Use this template to create a version containing the terms and conditions specific to your raffle.

Once created, the document can be added as the Terms and Conditions link on your raffle widget. This allows purchasers to review the relevant information and accept the terms and conditions before completing their purchase.

Important: The template is provided as a starting point only. Always confirm that the terms and conditions and other information provided to purchasers meet the requirements of your specific raffle licence. 

Thank-You Landing Page

The Event Ticket Thank You Landing Page template can be used as the confirmation page displayed immediately after a successful raffle ticket purchase.

The landing page can acknowledge the purchase and advise the purchaser that they will receive an email confirming their ticket details.

This provides an immediate confirmation while the ticket acknowledgement email is being prepared and sent.

Licence Requirements

Raffle requirements can vary depending on the licence under which your raffle is operated.

Before publishing your raffle, confirm that:

• The required information is included on your raffle ticket.
• The required terms and conditions are available to purchasers.
• Any information that must be provided at the time of purchase is included.
• Your ticket acknowledgement and confirmation process meets the requirements of your specific licence.

For more information about raffle licences and requirements, see Raffles in Vega.