Event Widget - Acknowledgements

Overview

The Acknowledgements section lets you configure the emails and documents sent to attendees after they complete an event registration or ticket purchase.

You can configure acknowledgement emails, PDF attachments, internal event notifications, and the confirmation message displayed to the attendee after completing the form.

When Multiple Bookings is enabled, you can also configure separate acknowledgement emails for the primary contact and additional attendee contacts.

Open the Event Widget

1. Go to Admin > Widget Configuration.

2. Select Event to view your existing Event Widgets.
3. Find the Event Widget you want to edit and select Edit.

Please note: If you are creating an Event Widget, you must first create the event in Engage. Refer to the relevant Event setup documentation for guidance on creating a Ticketed Event, RSVP or Raffle Event.

4. Select Acknowledgements from the menu on the left.

Attendee Acknowledgements

Use these settings to configure the acknowledgement email sent to attendees after they complete an event registration or ticket purchase.

Acknowledgement	Explanation
	Enter the email address that the acknowledgement email should be sent from. If this field is left blank, the email will be sent from your organisation's default service email address.
	Select the document to be used as the content of the acknowledgement email. This email is sent to the primary contact who completes the event registration or ticket purchase. When Multiple Bookings is enabled, this setting applies to the primary contact only.
	Ticket Email – Allows you to send a ticket document to the attendee after their payment has been successfully processed. The document is processed after successful payment, so Vega merge tags can be used to include event and attendee information. The ticket email may take approximately 15 minutes to be sent after payment has been successfully processed. Please note: Vega does not generate or format the ticket itself. Your organisation must create and select a ticket document template that is formatted as required and includes the appropriate Vega merge tags. The selected document will be processed and sent to the attendee as their event ticket.
	Donation Email Receipt – Select the document to be used as the email receipt when an attendee makes an additional donation as part of their event registration or ticket purchase.
	Select Yes if you want to receive an email notification after every event registration or ticket purchase. Once enabled, complete the notification settings below.
	Select the document to be used as the event notification email.
	When Multiple Bookings is enabled, select the document to be used as the acknowledgement email for the additional attendee contacts. This email is sent to the email address recorded for each additional attendee.   Please note: The additional attendee acknowledgement setting is only available when Multiple Bookings is enabled under Form Options.
	Enter the email address or addresses that should receive the event notification. If this field is left blank, the notification will be sent to your organisation's default service email address. To send the notification to multiple recipients, separate each email address with a comma.
	Select the document to display to the attendee on screen after they successfully complete the event registration or ticket purchase. This provides an opportunity to thank the attendee and confirm that their registration or purchase has been received. Only certain merge tags are available for use in this document.

Next steps

Once you've configured your Acknowledgements, continue with the next section of the Event Widget setup:

Financial – Configure the financial settings for payments made through the Event Widget.

> Next, Financial

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