Logging into the Vega Support Customer Portal

The Vega Support Customer Portal allows you to view and manage your support requests (tickets), submit new requests, and access the Vega Knowledge Base.

Your Customer Portal login is separate from the login you use to access the Vega application.

Accessing the Customer Portal

Visit the Vega Knowledge Base and Customer Portal.

From here, select Sign in in the top-right corner.

If you've contacted Vega Support before

If you've previously emailed Vega Support, an account may already exist for your email address, even if you haven't created a password yet.

Select Sign in, then follow the available option to Get a password or reset your password.

This will allow you to activate your portal access using the same email address you've previously used to contact Vega.

If you're new to Vega Support

If you haven't contacted Vega Support before, select Sign in and follow the option to Sign up or create an account.

Viewing your support requests

Once you're signed in:

1. Select your profile menu in the top-right corner.
2. Select Requests or Activity, depending on the options displayed.
3. You'll be able to view your current and previous Vega support requests and their status.

From here, you can open an individual request to review the conversation and any updates from the Vega team.

Updating an existing request

If you need to provide additional information, you can reply directly to the request from the Customer Portal.

You can also reply to the ticket notification you received by email.

When replying by email, please keep the original email subject unchanged. This helps ensure your response is added to the existing ticket rather than creating a new support request.

Has your issue been resolved?

If you resolve the issue yourself while you're waiting for a response, you can sign in to the Vega Support Customer Portal, open the relevant request and mark it as solved.

Otherwise, there's nothing further you need to do – the Vega team will respond to your request as soon as possible.

Need more help?

If you're having trouble accessing your Customer Portal account or aren't sure which email address to use, please contact the Vega Support team at support@vega.works.