Overview
The Acknowledgements section lets you configure the emails and documents sent to donors after they submit a donation.
You can also configure PDF attachments, pledge acknowledgements, internal donation notifications, and the confirmation message displayed to the donor after completing the form.
Open the Donation Widget
- Go to Admin > Widget Configuration.
- Find the donation widget you want to edit.
- Select Edit next to the widget name.
Please note: If you are creating a new widget, select Create Donation Widget. We recommend starting with the Form Setup article in the Donation Widget article series for guidance on setting up a new widget.
- Select Acknowledgements from the menu on the left.
Donor Acknowledgements
Use these settings to configure the acknowledgement email sent to donors after they make a donation.
| Acknowledgement | Explanation |
|
Enter the email address that the acknowledgement email should be sent from. If this field is left blank, the email will be sent from your organisation's default service email address. |
|
|
Select the document to be used as the content of the acknowledgement email for donations that aren't configured to receive a recurring acknowledgement. The selected document is sent to the donor as the body of the acknowledgement email.
|
|
|
Select the document to send as a PDF attachment to the one-off donation acknowledgement email. This will usually be the receipt document for one-off donations. |
|
|
Select the document to be used as the acknowledgement email for donations configured to receive a recurring acknowledgement. The selected document is sent as the body of the acknowledgement email. Recurring acknowledgement emails don't include a PDF attachment.
|
|
|
If Show Pledge Option is enabled under Form Options, additional acknowledgement settings will be displayed. These settings determine what is sent to donors who choose to make a pledge instead of processing a payment. |
|
| Select the document to be sent as a PDF attachment to the pledge acknowledgement email. | |
|
You can also configure Vega to send an email notification to your organisation whenever a donation is submitted through the widget. Select Yes if you want to receive an email notification after every donation. Once enabled, complete the notification settings below. |
|
|
Select the document to be used as the donation notification email. Vega includes a standard template called Donation Notice, or you can create your own document and select it here. |
|
|
Enter the email address or addresses that should receive the donation notification. If this field is left blank, the notification will be sent to your organisation's default service email address. To send the notification to multiple recipients, separate each email address with a comma. For example:
|
|
|
Select the document to display to the donor on screen after they successfully complete the donation form. This provides an opportunity to thank the donor and confirm that their donation has been received. Only certain merge tags are available for use in this document. |
Next steps
Once you've configured your Acknowledgements, continue with the next section of the Donation Widget setup:
Financial – Configure the financial settings for donations made through the widget.
> Next, Financial
“Some content in this article may have been developed with the assistance of AI tools and reviewed by staff.”
Comments
0 comments
Please sign in to leave a comment.